Operations Supervisor / Team Leader - Customer Service Excellence (Bali, Indonesia)

Join VXI Global Solutions as an Operations Supervisor / Team Leader in the heart of Bali and lead a high-performing customer service team to deliver exceptional client experiences. This role is perfect for dynamic leaders who thrive in fast-paced environments, me

VXI Global Solutions is a leading provider of innovative IT solutions, and we're looking for a skilled Operations Supervisor to join our team in Bali. In this role, you'll oversee daily operations, manage a team of customer service representatives, and ensure that our clients receive the highest level of service. This is an exciting opportunity to work in a vibrant and dynamic environment, with the chance to grow and develop your leadership skills.

As an Operations Supervisor at VXI Global Solutions, you'll be responsible for managing a team of customer service representatives, ensuring that they are trained and equipped to deliver exceptional service. You'll work closely with our clients to understand their needs and ensure that we're meeting their expectations. This role offers a competitive salary and a range of benefits, including health insurance, paid time off, and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the customer service team, ensuring high levels of client satisfaction and service quality.
• Manage and mentor a team of customer service representatives, providing guidance and support to help them develop their skills and achieve their goals.
• Develop and implement training programs to ensure that the team is up-to-date with the latest industry trends and best practices.
• Monitor and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement.
• Collaborate with other departments, such as sales and marketing, to ensure that the customer service team is aligned with the overall business strategy.
• Work closely with clients to understand their needs and ensure that we're meeting their expectations.
• Ensure that all customer service processes are compliant with company policies and industry regulations.
• Identify and implement process improvements to streamline operations and improve efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 3 years of experience in a supervisory or team leadership role in customer service or a related field.
• Proven track record of successfully managing and mentoring a team of customer service representatives.
• Strong understanding of customer service best practices and industry trends.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in using customer service software, such as Zendesk, Freshdesk, or similar tools.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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