Customer Service Officer - Banking & Digital Solutions

Join Paradigm Recruitment as a Customer Service Officer in the vibrant heart of Bali, where you’ll play a pivotal role in delivering exceptional banking services and driving the adoption of cutting-edge digital banking solutions. As part of our dynamic team, you'll be at the forefront of enhancing customer satisfaction and ensuring seamless digital banking experiences.

In this role, you'll be responsible for managing customer inquiries, resolving issues, and providing personalized banking solutions. You'll leverage tools like Salesforce Service Cloud and Zendesk to streamline customer interactions and improve response times. Additionally, you'll assist in the implementation and training of our digital banking platform, Paradigm Bank Mobile App, ensuring our customers are well-equipped to use it effectively.

This is an exciting opportunity to grow within a forward-thinking organization. With a competitive salary and a range of benefits, you'll have the chance to develop your skills in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Assist in the implementation and training of the Paradigm Bank Mobile App, ensuring seamless digital banking experiences.
• Utilize Salesforce Service Cloud and Zendesk to streamline customer interactions and improve response times.
• Collaborate with the sales and marketing teams to promote banking products and services.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Stay updated with the latest banking regulations and industry trends to provide accurate and compliant advice.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in the banking or financial services industry.
• Proficient in using Salesforce Service Cloud and Zendesk.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
• Excellent problem-solving and analytical skills.
• Familiarity with digital banking platforms and mobile banking applications is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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